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frequently asked questions
Learn more about Seen & Savvy's marketing services here.
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getting started
How do I know if my business is ready for professional marketing services?
If you're getting referrals but want to grow beyond word-of-mouth, have a product or service that's proven but need more visibility, or you're spending time on marketing that isn't producing results—you're ready. Most of our clients come to us when they realize they need strategic guidance, not just more social posts.
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What's the difference between your packages (Spotlight, Signature, Suite)?
The Spotlight is perfect for new businesses that need the essentials to get noticed online. The Signature is for growing brands that need refined visuals and consistent content across platforms. The Suite is our full-service option for established businesses ready to scale with comprehensive strategy and paid media. Think of it as good, better, best—all designed to meet you where you are.
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Do you work with businesses outside of Pooler, GA?
Yes! While we love working with local businesses, most of our services are delivered remotely. We work with clients across the country who value our strategic approach and personal attention. As long as you're committed to growing your business, geography isn't a barrier.
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How long before I see results from marketing?
It depends on what we're measuring. You'll see immediate improvements in how professional and polished your brand looks. For metrics like website traffic and social engagement, expect to see progress within 30-60 days. For bigger goals like increased sales and leads, most clients see meaningful results within 3-4 months of consistent strategy execution.
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What's the first step if I'm interested in working with you?
Book a free 30-minute consultation where we'll discuss your business goals, current marketing challenges, and whether we're a good fit. This isn't a sales pitch—it's a strategic conversation about your business. You'll walk away with actionable insights regardless of whether we work together.
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How quickly can we get started once I decide to move forward?
Most clients are fully onboarded within 2 weeks of signing their agreement. This includes strategy development, account setup, and content planning. We move quickly because we know you're excited to see progress, but we also take time to get the foundation right.
working together
What information do you need from me to get started?
We'll need access to your current marketing accounts (social media, website, email platforms), your brand assets (logos, photos, existing content), and most importantly—your business goals, target audience insights, and what's worked (or hasn't worked) for you in the past. We make the onboarding process simple with clear checklists.
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How much input do I have in my marketing strategy and content?
You're the expert on your business, and we're the experts on marketing—the magic happens when we combine both. We'll present strategies for your approval and always run major decisions by you. That said, you hired us for our expertise, so we'll give you honest recommendations even when they push you outside your comfort zone.
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What if I don't like something you create?
We build revision rounds into every project because your satisfaction is non-negotiable. Most issues are solved with clear communication about your preferences. We'd rather get it right than get it fast. That said, we also bring strategic reasoning to our recommendations—sometimes what feels comfortable isn't what will get you results.
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How often will we communicate?
This depends on your package, but at minimum, you'll get monthly reports and be able to reach us via email anytime. Signature and Suite clients get regular check-in calls. We believe in staying connected without overwhelming you with meetings that could be emails.
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services & pricing
Can I start with one service and add more later?
Absolutely. Many clients start with social media management or brand strategy and expand as they see results and their business grows. We're flexible and want to grow with you. Sometimes starting smaller helps you see the value before making bigger investments.
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Do you require long-term contracts?
We work on a month-to-month basis after an initial 90-day commitment. The 90 days gives us time to implement strategy and show you results. After that, you can adjust or pause services as needed. We earn your business every month through results, not by locking you into long contracts.
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What's not included in your packages?
Our packages don't include paid advertising budgets (that's separate from our management fees), premium software subscriptions, professional photography shoots, or printed marketing materials. We'll let you know about any additional costs upfront—no surprises on your invoice.
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Do you offer payment plans?
Yes, we offer quarterly and annual payment options with discounts. We understand cash flow can be tight for small businesses, so we're happy to work with you on payment timing that makes sense for your business.
strategy & results
How do you decide what marketing tactics to use for my business?
We start with your goals and work backward. If you need immediate leads, we might recommend paid advertising. If you're building long-term brand awareness, we'll focus on content and SEO. Every recommendation is based on your specific situation, not what's trendy or what we happen to be good at.
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What if my industry is really niche or boring?
There's no such thing as a boring business—only boring marketing. We've made accounting firms engaging on social media and helped B2B software companies build emotional connections with their audience. Every business has stories worth telling and people worth serving.
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How do you measure success?
We track metrics that actually matter to your business growth: website traffic quality, lead generation, customer acquisition costs, social media engagement rates, and ultimately—revenue impact. Pretty vanity metrics don't pay your bills, so we focus on numbers that do.
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What happens if my marketing isn't working?
We monitor performance closely and adjust quickly when something isn't delivering results. Our monthly reports include not just what happened, but what we're changing and why. If we're not hitting your goals after giving strategies time to work, we'll pivot the approach or discuss whether we're the right fit.
technical questions
Do you work with my existing website, or do I need a new one?
We can work with most existing websites and platforms. During our initial consultation, we'll audit your current site and let you know if it needs updates to support your marketing goals. Sometimes it's small tweaks, sometimes it's a complete refresh—we'll be honest about what's needed.
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What if I'm already working with other marketing vendors?
We're happy to collaborate with other professionals in your business ecosystem. We've successfully worked alongside web developers, PR firms, and other specialists. Clear communication about roles and responsibilities makes everyone more effective.
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Can you help me understand my current marketing performance?
Yes! Even if you don't hire us, we offer marketing audits that show you exactly what's working, what's not, and what opportunities you're missing. Sometimes businesses just need clarity on their current efforts before deciding on next steps.
still have questions?
We know every business situation is unique. If you didn't find your specific question answered here, we're happy to chat.
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Book a free consultation and get personalized answers about how marketing can help your specific business grow.
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Schedule Your Free Consultation | Email us directly | Call us at 954.655.3015